Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesThe following feedback was provided regarding Lakeisha's exceptional customer service at the Townhomes at Highcrest
I would like to express my deep appreciation for Lakeisha's exceptional professionalism and outstanding customer service. Throughout the application process and lease signing, Lakeisha consistently demonstrated her commitment to providing an exceptional experience. Her knowledge and dedication truly enhanced my living experience at Townhomes at Highcrest.
I want to commend Lakeisha for her exemplary attention to detail in managing rent payments and maintenance requests. Her support and professionalism significantly contributed to my positive experience at Townhomes of Highcrest. Without hesitation, I would enthusiastically recommend this community to friends and family based on the exceptional customer service provided by Lakeisha.
In summary, Lakeisha's unwavering commitment to excellence has left a lasting impression, and I am grateful for the exceptional Service.
response from property -Greetings Latasha,
We are thrilled to hear about your exceptional experience with Lakeisha at Townhomes at Highcrest! Providing top-notch customer service is a top priority for us, and we are grateful for your kind words. We will make sure to pass along your praise to Lakeisha.
Kind Regards,
The Townhomes at Highcrest Management Team
|Recommended: YesI highly commend Lakeisha for her exceptional professionalism and outstanding customer service. Throughout the application process and lease signing, Lakeisha consistently demonstrated her commitment to providing a superb experience. Her knowledge and dedication truly enhanced my living experience at Townhomes at Highcrest.
I want to acknowledge Lakeisha for her exemplary attention to detail in managing rent payments and maintenance requests. Her support and professionalism significantly contributed to my positive experience at Townhomes of Highcrest. Without hesitation, I would recommend this community to friends and family based on the exceptional customer service provided by Lakeisha.
In summary, Lakeisha's unwavering commitment to excellence has left a lasting impression, and I am grateful for the exceptional customer service she consistently delivers.
Greetings,
Thank you for recognizing Lakeisha's exceptional service at Townhomes at Highcrest. We are thrilled to hear about your positive experience and how her dedication enhanced your stay. We appreciate your recommendation and look forward to providing continued excellent service. Your feedback is truly valued, and we're grateful for your kind words.
Kind Regards,
The Townhomes at Highcrest Management Team
|Recommended: YesSo Ar — so far so good 1 month down maintenance is very on it
Hello Siriah,
Thank you for taking the time to leave us a review. We appreciate the positive rating! Our maintenance team works hard to ensure that repairs are completed in a timely manner. If you have any further feedback, please feel free to reach out to us at [email protected].
Best,
The Townhomes at Highcrest Management Team
|Recommended: YesNa — Na
|Recommended: YesI had an issue with my move in and I must say the new property manager Lakesha took care of it perfectly. I would recommend the place just knowing she is managing, I highly appreciate all her help. She's absolutely awesome
We are pleased to learn of your positive experience with Lakesha, our committed property manager. Delivering exceptional service is our primary goal, and we appreciate your endorsement. Thank you for choosing to join our community, George Lane.
Best regards,
The Townhomes at Highcrest Management Team
|Recommended: YesI was scared at first to move in after reading all the reviews however they have met all my expectations . No where in this area will you find this much space for the amount of rent you pay. I had minor water issues and submitted the request online and maintenance reached out to me the next day.
Hello Macrina! We are thrilled to hear that we have exceeded your expectations at The Townhomes at Highcrest! Providing ample space for a great value is a priority for us. Thank you for highlighting our prompt maintenance response. We are here to ensure your comfort and satisfaction. Thank you, Macrina! If you have any questions or need assistance, please don't hesitate to contact us at (630) 985-3555 or email us at [email protected].
Best Wishes,
The Townhomes at Highcrest Management Team
|Recommended: NoThis place is terrible I just can’t wait to move out. Is very old, they never replace anything not even the bathroom tub is just painted and after you using you can see peeling sooo grosss, I request to replace it and they say only can be painted again They never clean the air condition
Filter etc. doors are peeling. They never fix the lights outside. I don’t recommend to anyone to move here.
Licet,
We are sorry to learn about your recent experience. Your feedback is important to us, and we are dedicated to quickly enhancing maintenance standards. Your input is highly valued, and our goal is to improve the living conditions at The Townhomes at Highcrest. Please reach out to us directly to discuss any concerns that you may have.
Best regards,
The Townhomes at Highcrest Management Team
|Recommended: NoThis used to be a semi-decent place to live, now it is just disgusting and the management and maintenance are non-existent. Zero responses with concerns or major issues. The rent is ridiculous for what they TRY to portray. DO NOT MOVE IN HERE, you will regret that decision immediately.
Hello,
Thank you for taking the time to leave us a review. We're deeply sorry to hear that you have concerns regarding the grounds condition and maintenance. This is certainly not something we like hearing, and we'd like to look into this. Please contact us at [email protected] so we may assist you.
Best,
The Townhomes at Highcrest Management Team
|Recommended: NoManagement sucks
Thanks for your feedback. We would love to hear more about your experiences to see if there is anything we can do to help resolve any issues and to make your experience better overall. Please feel free to reach out to our office and we would love to talk with you.
Looking forward to hearing from you, The Townhomes at Highcrest Management Team.
|Recommended: NoNeed Help. — Management needs help. You talk to one person about a problem you get a total different answer from somebody else’s. Definitely don’t have 24 hour maintenance and they barely like to respond.
Amaya,
Thank you for taking the time to post your review. We are so sorry to hear about your negative experience with our management team for not always there when you need them. Please contact the office at (630) 985-3555 or email us at [email protected] so we can address your concerns as soon as possible.
Best regards,
The Townhomes at Highcrest Management Team
|Recommended: NoDon't move here.First off it's nasty dog shit everywhere.They only cut grass and clean property once a month. Haven't been able to use pool in 2 years.Parking sucks to many units not enough park but they charge you 35 but don't have reserve space that's a extra 20 55.Manager in office are liars.Dont even have real paint on the walls and don't want to paint.Its like living in high price projects.
Gwendolyn, thank you for taking the time to leave a review. We are saddened that expectations have been failed and would like the chance to make this right. Please contact our office directly.
Sincerely,
The Townhomes at Highcrest Management Team
|Recommended: NoDon't move here.First off it's nasty dog shit everywhere.They only cut grass and clean property once a month. Haven't been able to use pool in 2 years.Parking sucks to many units not enough park but they charge you 35 but don't have reserve space that's a extra 20 55.Manager in office are liars.Dont even have real paint on the walls and don't want to paint.Its like living in high price projects.
Gwendolyn, thank you for taking the time to leave a review. We are sorry to hear about your experience and would like the chance to make this right. Please contact our office directly.
Sincerely,
The Townhomes at Highcrest Management Team
|Recommended: NoNa — na
Greetings Denise,
Thank you for your review. We invite you to share with us your experience and thoughts regarding our community and its staff. You can reach out to us directly at (630) 985-3555. We are here for our residents. Have a great day!
Kind Regards,
The Townhomes at Highcrest Management Team
|Recommended: YesI APPRECIATE OUR MOST RECENT MANAGEMENT TEAM MYLA SHE HAS PROVIDED TOP NOTCH CUSTOMER SERVICE AND HAS PROVIDED PATIENCE WHILE I ENDURED A HARDSHIP BATTLING ILLNESS AND INABILITY TO CONSISTENTLY MAINTAINING FOLLOWING DIVORCE ILLNESS ETC. I CAN APPRECIATE HAVING SOMEONE TO BE RESPECTFUL AND UNDERSTANDING OF MY ISSUES . ALTHO THERE ARE THINGS I WISH THIS PROPERTY WOULD IMPROVE ON SUCH AS PARKING ISSUES I REALLY APPRECIATE REAL PEOPLE. THANKS MYLA
Hello Kelly,
Thank you for taking the time to leave us a review. We appreciate the positive rating and kind words! Our staff members strive to provide the highest standard of customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at [email protected].
Best,
The Townhomes at Highcrest Management Team
|Recommended: NoOverall Property — On any given day trash is spilled over. Maintenance don’t show up when they do they rarely resolve the issues. My place have several huge holes that maintenance made never came back to repair,
I have a smelly dishwasher that nobody came back to repair, my bell doesn’t work and no one has come back to repair.
Thank you for making us aware of your concerns. We're sorry to hear that our community has not met your expectations. We aim to improve our community. We welcome the opportunity to discuss your concerns in further detail and resolve anything that might still be outstanding. Please feel free to contact our Management Office at [email protected] regarding your review. Thanks!
Sincerely,
The Townhomes at Highcrest Management Team